Contact & Support
Operating Entity
Operated by Thebe Street Media, LLC (Texas, USA).
Customer Support & Inquiries
For technical assistance, billing inquiries, enterprise licensing, or data privacy requests:
- Email: support@axiomtailor.com
- Support Hours: Monday – Friday, 8:00 AM – 6:00 PM CST
- Response Window: All inquiries receive a direct response within 72 business hours.
- Report a bug: support@axiomtailor.com with the subject line
[Bug Report]and steps to reproduce.
Security & Vulnerability Disclosures
To report security vulnerabilities or data processing inquiries, direct correspondence to our technical team via support@axiomtailor.com with the subject line [Security Disclosure].
Frequently Asked Questions
How do I delete my account?
Sign in, open Account Settings, and choose Delete my account at the bottom of the page. You'll be asked to type your account email to confirm. Deletion is permanent: your profile, resume, tracked jobs, tailored resumes, cover letters, and application history are removed and can't be recovered.
What happens to my subscription if I delete my account?
Your subscription is canceled immediately and you lose access right away, including any time remaining in the current billing period. Our payment records are kept without your name or email for accounting. Stripe, our payment processor, keeps its own billing records as the law requires.
Do you offer refunds?
No. We do not issue refunds, including for unused time, unused credits, or when you cancel or delete your account partway through a billing period.